My Collaborate won't open - the purple wheel just keeps spinning.
Answer
If you're having trouble accessing Collaborate, you may need to enable 3rd party cookies in Google Chrome. Chrome is the recommended browser for accessing Blackboard.
In the top right hand corner of the Chrome Browser:
- Click on the three vertical dots
- Click on Settings.
- At the bottom of the settings box Click on Advanced
- In the Privacy and Security section, Click on Site Settings.
- Select Cookies
- Uncheck the box next to Block Third Party Cookies so it is disabled
Below you will find a Help Sheet to assist you with this process